No one calls me back.
Agile have human experts who talk to you directly on the telephone. We’re fully responsive. That means no mobile messaging service or having to navigate a complex answering service. Contact us now on 01494 452000 and you’ll find out.
It’s too expensive.
Agile never claims that continual IT management is cheap – you’re investing in modern technology that you’re heavily relying on every day for your business and your future. This simple fact should never be underestimated. However, we’re extremely cost-effective and offer low start-up costs. Our fixed monthly cost will always work within your budget. Call us on 01494 452000 and you’ll be surprised.
I can fix it myself.
IT problems cause businesses thousands in lost revenue every year. Using your precious time to fix operational problems rather than getting on and driving your business forward will only create a negative knock-on effect.
If it’s just a question of time, I can find it.
Whilst not ‘rocket science’, unless you know the pitfalls and are familiar with service packs, the correct configurations and policies to deploy now and in future, you will never fully leverage the advantages that IT should be providing to power your business.
Without the correct IT advice, policies and support you are most likely putting the service you provide to your own customers at serious risk every day. If like us, you think the loss of your reputation and damage to customers' confidence is too high a price to pay, we're a good place to start to put things right - and then keep them that way.
They’re all the same.
Erratic or unreliable support from disinterested manufacturers whose only focus is fixing the hardware, not solving your problem, is not rare in our industry. This isn’t Agile. We look at working with customers long-term, and place a huge emphasis on company-client partnerships.
They cost us time and money with downtime.
With Agile, we discreetly manage your whole IT system. Alerts are generated when, and often before issues arise, which means downtime is kept to a minimum.
They only fix but don’t prevent.
Agile predict possible IT issues before they arise, saving you extra costs. They also identify AND rectify remotely an identified problem or solution to save you hours. You can be safe in the knowledge that a rapid response engineer will be on your premises if needed. In other words, we try and pre-solve your problems.
They don’t tell us everything.
Agile will give you open access to your information. No secrecy, easy to understand reports, statistics and analytics are available to you whenever you want, and a consultant to talk through the real world implications if you need to.
They talk a different language.
We talk your language – that’s no-nonsense, plain old English. No complicated lingo, acronyms or buzzwords.
The security part is always a bit ‘hazy’.
By using leading technologies that enable secure remote access, Agile help you to understand the genuine issues and where your systems could be compromised, with advice to keep you protected. Your anti-virus and security patching is kept up-to-date – no questions asked.
We will identify any sinister problems earlier and enable quicker call escalation to minimise the impact of any outbreak or serious failure arising with your systems. We have the latest recovery and security tools at our disposal, with security & continuity-planning at the heart of every system we design.
They can’t manage our software effectively.
Agile professionally manage your application updates, which means no more ‘to click or not to click’ dilemmas. We’ll know exactly what software you have on your systems and which updates to roll out. As we analyse everything prior to installation, you’ll understand the implications and potential conflicts with existing systems.
They’re biased.
We're not tied to any vendor and so you are always assured impartial advice.
They don’t understand our specific needs.
Agile will. We are fully aware that each company is different and unique. We look after customers from start to finish, by providing a range of services designed to help you with your IT systems throughout their lifecycle.
They’re not very flexible.
We not only design your solution, but we install, maintain and repair it and even dispose of equipment environmentally at the end of its useful life - see Managed Service and Support. Or if you just need a dependable support service for your existing system, we'll look after this for you too. It’s entirely up to you.
They only care about the big fish.
Agile don’t. You don’t have to be a major corporate to enjoy the benefits of our approach, as all of our customers are of equal importance and rely just as heavily on their information technology.
They’re a bit ‘flash in the pan’ and don’t consider our future as a growing business.
Agile’s proactive approach to your systems management means you working with a trusted advisor who’ll help you understand, plan and budget for the future – that’s your future.
Our customers' satisfaction is paramount and our aim is to build long-term partnerships with customers through delivering consistent customer service, satisfaction and value-for-money.