Managed Services and Support is a clever way of providing small and medium-sized businesses with the computer support they need, more efficiently and cost-effectively. Acting as a ‘virtual’ IT department, we’re able to deliver higher standards of service and offer more relevant advice than would otherwise be available or affordable.

Better management of clients’ IT infrastructure is achieved by providing a proactive monitoring, alerting and reporting service for one low monthly fee, removing your responsibility for its daily maintenance. With this as a basis, we tailor support packages with additional services appropriate for your business and the level of in-house resources you have available.

At the core of Managed Services and Support sits a bit of technology we call ‘The Office Manager’, working round the clock, 365 days a year. The Office Manager communicates the performance, reliability, and stability of devices on your network and instantly reports on any problems or worrying trends. If The Office Manager sends out a warning message we can quickly and efficiently react with remedial action, usually remotely to eliminate or minimise time delays whilst our technician travels to your site.

The system will even predict trouble spots so preventative measures can be taken; it’ll keep a tag on all your application software installed on PCs, and it’ll ensure all your anti-virus and Windows security is up-to-date and effective, and that the back-up process is working properly. It maintains a complete asset list of all hardware and software at all times, and alerts us to any changes that could pose a threat to the stability of the network.

Of course, this is just the tip of the iceberg. To discover many other possible benefits Managed Services and Support could bring to your business, please contact us to arrange a free consultation.