There’s little merit in ‘quick-fix solutions’ or ‘cutting corners’ where a business relies on computer technology, and business-class IT products do come at a price. However, by avoiding duplication and through standardising and automating maintenance we reduce operating costs, minimise and better manage risks, protect from external (and internal) threats and ensure consistent availability and productivity from business processes. These benefits lower cost of ownership and provide faster, greater return on investment.

With low start-up and ongoing monthly costs, Agile provides proactive monitoring, management and support services to small and medium-sized businesses, much of which is delivered over the internet. Though we operate our managed services through formal agreements, you pay for services as they’re consumed and not all upfront. Here are just a few reasons why Agile are retained by customers.

• We’re CONSISTENT in meeting your IT and support needs faster. Our monitoring tools alert us to developing problems or resource issues, enabling faster resolution or escalation measures while helping to predict, prioritise and budget-for upgrades before systems fail.
• Your systems are SECURE in our hands as we’ve a long track record deploying industry-leading security products catering for the remote working, mail and web filtering, malware & virus scanning, intruder detection, VPN and firewall needs of SME clients.
• We’re AVAILABLE and you’ll find us highly effective at keeping your IT that way too. We also promise not to go on holiday, be off sick, leave for a better job…
• We listen to you about the issues facing your business, your goals and aspirations… then convey the possible solutions available to achieve your objectives and overcome problems.
• We understand the frustrations, constraints and challenges you face every day, because we’re a small business too. Our advice and solutions are appropriate for SMEs, affordable and will deliver competitive advantage.
• We talk to you on the telephone. No mobile messaging service, navigating a complex answering service or struggling with an overseas call centre. We’re human beings ready to speak to you directly, provide advice and respond quickly.
• We provide proactive business support – not just a repair service to fix hardware when it breaks. We’ll do our utmost to prevent and mitigate problems, and get things up and running quickly if they do break down.
• We’ll design, implement, manage and develop effective systems and services that will deliver efficiencies and continue to perform to meet your challenges now and in future.
• We collaborate with you and your users, often resolving user issues remotely ‘on screen’ helping customers to help themselves in future. Better for everyone.
• We’re accountable to our customers.