- System Downtime - Our services are highly responsive and our systems robust, minimising downtime helping customers to maximise efficiency and take full advantage of business opportunities...not lose them.
- Lost Productivity - is costly enough in terms of missed opportunities and a workforce standing idle. Through remote support and managed services we minimise cost, get you running again more quickly and alleviate the stress for you and your staff. Pro-active checks will further reduce frequency of break-downs and minimise their impact when they happen.
- Somewhere to turn for advice - There's no need to feel like a guinea-pig as you will always have ongoing access to our extensive experience, resources, knowledge and advice. We've been there and done that many times...and very successfully.
- Worried about spiralling IT costs? - our range of products and services offer predictable costs - to help you budget for the year or even the entire lifecycle of your system!
- Not enough hours in the day? - Our support services save your time, your money and reduce stress, freeing you to do what you do best. We’ll supply the IT skills, and you'll have fast access to our resources and knowledge.
- Systems always having issues? - All computer systems are not the same and knowing which to buy and what will work together can be a minefield. Use our experience to specify high quality products and services that result in greater reliability and stability, making IT more available, more efficient and showing a greater and faster return by lowering your cost-of-ownership.
- Unsure what you need or can afford? - Our flexible, consultative approach means we listen to what you want or need to achieve before creating a service appropriate to size, budget and own levels of expertise. Our system solutions are designed for all types of small/medium business, so you’re assured all the functions and sophistication you need whilst remaining within an appropriate, affordable budget.
- Reluctant to update due to disruption? - All projects deployed are co-ordinated and carefully managed, fully tested offsite first before being integrated to ensure minimal disruption to your day-to-day working. We only supply best-of-breed products from world-class vendors with proven credentials.
- Worried about security? - Having a helpdesk on hand for any and every little problem saves your time, identifies any sinister problems earlier and enables quicker call escalation to minimise the impact of any outbreak or serious failure arising with your systems. We have the latest recovery and security tools at our disposal, with security & continuity-planning at the heart of every system we design.
- Unsure you're getting best value? - Being a small business ourselves means lower overheads. We ensure strong buying power through buying group membership and long established relationships with our vendor partners. Sourcing products 'direct' can appear to offer the lowest price, but this doesn't tell the whole story; typically, the price represents just a third of total acquisition cost for IT products. We add value to products through advice, experience, installation, support and real customer service.
- Fed-up with poor service? - We’re local to you…not a distant call-centre; you’ll deal with motivated, accountable decision-makers in a local company who wish to build a trusted, longterm working relationship with you and your colleagues.
- Worried about risking a new supplier? - Our cast-iron guarantee ensures we’re very low risk to do business with. Quite simply, if you’re dissatisfied with any aspect of the service you receive from Agile at any time, we’ll repeat the work to put things right at no further cost to ensure you are completely satisfied. As members of the Personal Computer Association, we maintain high standards in our dealings with customers and uphold the PCA Code of Practice. Our customers' satisfaction is paramount and our aim is to build longterm partnerships with customers through delivering consistently excellent customer service, satisfaction and value-for-money.
- In the dark about service delivery? - Our state-of-the-art support call system keeps every client informed of progress at every stage through to resolution of the problem. This enables customers to monitor how we perform in delivery of support and services.
